1. Introduction

Welcome to Keyguides (the “Platform”). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services as a guide, customer, or partner. By using the Platform, you agree to the terms of this Privacy Policy.

2. Data Controller

Keyguides (“we,” “us,” “our”) is the data controller responsible for your data under this Privacy Policy.

3. Data We Collect

We collect the following types of personal data:

A. Guides:

• Name, contact information, and profile details (e.g., certifications, qualifications).

• Tour details, availability, and payment information (e.g., bank account details).

• Feedback and reviews from customers.

B. Customers:

• Name, contact information, and booking details.

• Payment details (e.g., card information, billing address).

• Feedback and reviews for guides.

C. Partners:

• Organization name, contact information, and VAT/tax numbers.

• Job posting details (e.g., descriptions, requirements, payments).

• Feedback and reviews for guides.

D. All Users:

• Account details, including email and password.

• Browsing data (e.g., pages visited, IP address).

• Communications through platform(e.g., customer service queries).

4. How We Use Your Data

Your data is used to:

• Provide and improve our services, including bookings, job matching, and platform maintenance.

• Facilitate payments and refunds.

• Communicate with you regarding your account, bookings, or posted jobs.

• Ensure compliance with applicable laws and our terms of use.

• Analyse and enhance the Platform’s functionality and user experience.

5. Data Sharing

We may share your data with:

• Payment processors to facilitate transactions.

• Customers or partners as part of booking or guide matching processes.

• Service providers who assist in our operations (e.g., IT support, analytics).

• Authorities, where required by law.

• Third parties with your explicit consent.

We share payment information with Stripe to facilitate transactions. Stripe processes data according to its privacy policy, which can be found at https://stripe.com/en-es/privacy.  

6. Data Retention

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

Guides and Customers: Booking and payment data are retained for legal and accounting purposes.

Partners: Job and payment data are retained for compliance and operational reasons.

7. Your Rights

You have the right to:

• Access, correct, or delete your data.

• Object to or restrict processing of your data.

• Withdraw consent at any time (where processing is based on consent).

• Lodge a complaint with your local data protection authority, in Norway Datatilsynet.

• To exercise your rights, contact us at hello@keyguides.com

8. Data Security

We implement appropriate technical and organisational measures to endeavour to protect your data against unauthorised access, loss, or misuse. 

9. Cookies and Tracking

The Platform uses cookies and similar technologies to:

• Enhance user experience.

• Analyse site usage and performance.

• Enable certain functionalities (e.g., login, bookings).

• You can manage your cookie preferences in your browser settings.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

11. Children’s Privacy

Our Platform is not intended for individuals under 18, and we do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If there are significant changes, we will notify you through the Platform or by email.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Keyguides Email: hello@keyguides.com